Privacy Policy | Your Rights & Choices

1. Introduction

Welcome to Lifakoo.com ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website lifakoo.com, including any other media form, media channel, mobile website, or mobile application related or connected thereto (collectively, the "Site").

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Site.

2. Information We Collect

2.1 Personal Data

We may collect personal identification information from you in a variety of ways, including, but not limited to, when you visit our site, register on the site, place an order, subscribe to the newsletter, respond to a survey, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. You may be asked for, as appropriate:

Contact information (such as name, email address, mailing address, and phone number)
Billing information (such as credit card number, billing address, and other payment details)
Delivery information (recipient's name, address, and preferred delivery time)
Account credentials (username and password)
Preferences (such as product preferences, communication preferences)

2.2 Non-Personal Data

We may also collect non-personal identification information about users whenever they interact with our Site. Non-personal identification information may include:

Browser name and type
Device type and technical information
Operating system
Internet service provider
Pages visited and the time spent on those pages
Referring website addresses
Geographic location
Language preferences

3. How We Use Your Information

We may use the information we collect from you for the following purposes:

To process and fulfill your orders for flower bouquets and related services
To provide customer service and respond to your inquiries
To send order confirmations, delivery updates, and transactional emails
To personalize your experience and deliver content and product offerings relevant to your interests
To improve our website, products, and services
To administer promotions, surveys, or other site features
To send periodic emails regarding your orders or other products and services
To prevent fraudulent transactions and monitor against theft
To comply with applicable laws and regulations

4. Data Protection and Security

We implement appropriate data collection, storage, processing practices, and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information, username, password, transaction information, and data stored on our Site.

Sensitive and private data exchange between the Site and its users happens over an SSL secured communication channel and is encrypted and protected with digital signatures. Our Site is also in compliance with PCI vulnerability standards to create as secure an environment as possible for users.

However, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

5. Cookies and Tracking Technologies

Our Site may use "cookies" to enhance user experience. A user's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. Users may choose to set their web browser to refuse cookies or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

We may use the following types of cookies:

Essential cookies: Necessary for the operation of our website
Analytical/performance cookies: Allow us to recognize and count the number of visitors and see how visitors move around our website
Functionality cookies: Used to recognize you when you return to our website
Targeting cookies: Record your visit to our website, the pages you have visited, and the links you have followed

6. GDPR Compliance

For users in the European Union, we comply with the General Data Protection Regulation (GDPR). Under GDPR, you have the following rights:

Right to access your personal data
Right to rectification of inaccurate personal data
Right to erasure ("right to be forgotten")
Right to restriction of processing
Right to data portability
Right to object to processing
Right not to be subject to automated decision-making, including profiling

To exercise any of these rights, please contact us using the information provided in the Contact section.

7. Third-Party Disclosure

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties except as described below:

Service providers who assist us in operating our website, conducting our business, or servicing you (such as payment processors, delivery services, and cloud service providers)
Trusted third parties who have agreed to keep this information confidential
When required by law, such as complying with a subpoena or similar legal process
When we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request

Non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

8. Children's Privacy

Our Site is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we discover that a child under 16 has provided us with personal information, we will delete such information from our servers immediately.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

10. Your Acceptance of These Terms

By using this Site, you signify your acceptance of this Privacy Policy. If you do not agree to this Privacy Policy, please do not use our Site. Your continued use of the Site following the posting of changes to this Privacy Policy will be deemed your acceptance of those changes.